Privacy Policy

iDoctor respects your privacy. This policy explains what information we collect, how we use it, and how it is protected.

Information We Collect We may collect personal information that you provide to us, including your name, phone number, email address, device information, serial numbers or IMEI, and any details you share regarding your service request.

How We Use Your Information We use your information to provide accurate quotes, schedule repairs, communicate about your repair status, contact you about your device, and deliver customer support. We may also use your information to improve our services and respond to inquiries.

SMS Communication We use SMS to provide shop information, confirm appointments, send repair updates, and answer questions related to your service. All SMS messages are written by a staff member and customized for each customer. SMS consent is not shared with third parties. You may opt out of SMS communication at any time by replying STOP.

Who We Share Information With We do not sell or share your personal information with third parties except when necessary to complete your service, such as providing a shipping address to a parts supplier or warranty partner. We do not share SMS consent with any third parties or affiliates.

Data Protection We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Choices You may request to update or delete your personal information by contacting us.

Contact Information If you have questions about this privacy policy, you may contact us at: iDoctor 129 RUBBER AVE NAUGATUCK CT 06770 203-723-1923 NAUGATUCK@IDOCTORCT.COM

SMS TERMS AND CONDITIONS

By opting into SMS notifications through our website, repair ticket, or any other communication method, you agree to receive text messages from iDoctor. These messages may include appointment confirmations, repair updates, quote information, device intake questions, pickup reminders, and general communication regarding your service with us. Messaging frequency may vary. Message and data rates may apply.

To opt out at any time, text STOP. For assistance, text HELP or visit our website at https://www.idoctorct.com.

Your SMS consent is used only for communication related to your service with us and SMS consent is not shared with third parties. Visit https://www.idoctorct.com for our Privacy Policy and https://www.idoctorct.com/terms for our full Terms of Service.