My screen was cracked in multiple locations on my new phone after I dropped it. They were very clear on what needed to be done, explaining it in detail. I went to a few places to see what it would take and cost to repair my phone. Many tried to take advantage and sell me things i did not need. I liked how to the point iDoctor in Waterbury was. I watched as my phone was being repaired. I was impressed!! He was meticulous to detail, professional, personable and kind. My phone actually looks better than it did when I purchased it 2 months ago. I will refer many whom I know that need their phones repaired to the Waterbury location. I am very pleased!! Thank you for the great service!